Effective Date: 28-12-2024
For any awards, trophies, or certificates delivered by VRZ Awards, please note the following shipping and delivery policies:
1. Delivery Costs:
- Recipients are responsible for all courier and delivery charges.
2. Shipping Method:
- Awards are shipped via reliable courier services. Tracking information will be provided where applicable.
3. Delivery Timeline:
- Domestic deliveries: 5-10 business days from dispatch.
- International deliveries: 10-20 business days, depending on location.
4. Damage or Loss:
- VRZ Awards is not responsible for damages or losses during transit. However, we will assist in filing claims with the courier service.
5. Incorrect Address:
- If the recipient provides an incorrect address, additional charges for re-delivery will apply.
For queries or assistance, contact us at [support email].
General Shipping and Delivery Policy:
Overview: VRZ strives to provide a seamless shipping and delivery experience. This policy outlines the shipping methods, timelines, costs, and responsibilities associated with your order.
1. Shipping Methods:
- We partner with trusted carriers to ensure timely and secure delivery of your items.
- Available shipping options may vary based on your location and the nature of the product. Standard, express, and international shipping options are offered wherever applicable.
2. Processing Time:
- Orders are processed within [X] business days after confirmation. Processing time may vary during peak seasons or due to unforeseen circumstances.
- Custom or made-to-order products may require additional time; details will be specified at the time of purchase.
3. Delivery Timelines:
- Estimated delivery times are provided during checkout and depend on your selected shipping method and destination.
- Standard shipping: [Provide time range, e.g., 5-7 business days]
- Express shipping: [Provide time range, e.g., 1-3 business days]
4. Shipping Costs:
- Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the package.
- Free shipping promotions, if any, will be explicitly mentioned on the website and applied automatically during checkout.
5. Tracking Information:
- Once your order is shipped, you will receive a tracking number via email/SMS to monitor your shipment’s progress in real time.
6. International Shipping:
- International orders may be subject to additional customs duties, taxes, or import fees, which are the responsibility of the customer.
- Delivery timelines for international shipping are estimates and may vary due to customs processing.
7. Lost or Damaged Packages:
- In case of a lost or damaged package, please contact our support team at [support email/phone number] within [2] days of the expected delivery date.
- We will assist in investigating and resolving the issue with the carrier.
8. Undeliverable Packages:
- If a package is deemed undeliverable due to incorrect address information provided at checkout, additional shipping fees may apply for re-shipment.
- Ensure your delivery address is accurate to avoid delays.
9. Returns and Exchanges:
- Refer to our [Returns and Refund Policy] for details on returning or exchanging products.
10. Contact Us:
- For any shipping-related inquiries, reach out to us.
Note: This policy is subject to change without prior notice. We recommend reviewing this page periodically for updates.
Thank you for choosing VRZ.
